Assistance with lost luggage

Lost or delayed luggage is stressful, but there is a process, and most bags turn up. WHAT TO DO RIGHT AWAY • Do not leave the airport before reporting the problem. Go to the baggage service desk of the airline or the airport. • File a property irregularity report (PIR) and get a reference number. • Give them your delivery address and phone number. • Ask what compensation or reimbursement is available for essentials. NEXT STEPS • Track your bag using the airline's website or the global baggage tracing system. • Keep receipts for emergency purchases, such as clothing and toiletries. • Follow up daily with the airline. • If the bag is not found within a few weeks, file a claim for lost baggage. TIPS • Take photos of your bags and a list of the contents before you travel. • Put a card with your name and Israeli address inside each bag. • Keep medications and key items in your carry-on. • Check your travel insurance for additional coverage. GOOD TO KNOW Delivery of found luggage is often to your home. Check whether delivery on Shabbat is available.