Troubleshooting service problems

Internet and phone problems happen. A quick routine fixes most of them. INTERNET NOT WORKING • Restart the router. Unplug it, wait a minute, and plug it back in. • Check the cables and lights. Red or blinking lights usually mean a line problem. • Test on a different device to see if the problem is the device or the network. • Call your provider's support line. Many have English options, or you can ask a Hebrew-speaking roommate to help. PHONE PROBLEMS • Restart your phone and check airplane mode. • Reinsert the SIM or reset the eSIM. • Check that you have not run out of data or credit. TIPS • Note the time and date of each call, and ask for a case number. • If an issue continues, ask for a technician visit. • Providers sometimes offer a credit for long outages. You have to ask. WATCH OUT FOR Do not give your personal details or passwords to unexpected callers claiming to be from your provider.